Our After Sales Commitment and Technical Support Excellence
At Asia Mattelab, we are fully commited to meet and exceed your requirements in terms of service support. Our Technical Support Engineers are trained at the manufacturers’ factories and are qualified by our principal to work on your instruments. On top of technical skills, they are equipped with service attitude to ensure that you have a delightful experience by getting your instruments up and running or find alternative solutions to your technical issues on hand.
To ensure a smooth usage of your instruments, we provide the following areas of service support:
Installation and Training
Asia Mattelab Technical Support Engineers will assist to prepare your laboratory facilities and layout before arrival of your equipment. The Team will ensure the proper installation and commissioning of your instruments. Professional training is comprehensively provided to support end users in using the products for their work. Routine maintenance training is provided to equip end users with basic trouble-shooting of the equipment.
Application Support
Asia Mattelab Application Specialists and Technical Support Engineers are professionally trained and have the experience to assist the end users in their applications with the support of manufacturers’ application scientists. The Team will organize sample measurement/testing, demonstrations and discussion between end users and expertise of the manufacturers.
Preventive Maintenance Program
Asia Mattelab Technical Support Engineers offer Annual Maintenance Contract to give you peace of mind that your instruments are well taken care of. Our offers include:
• Comprehensive Preventive Maintenance Package with yearly scheduled visits and pre-emptive spare parts that are reserved for end users. Priority response is provided to ensure minimal downtime with unlimited breakdown call.
• Preventive Maintenance Package with pre-arranged on-site yearly visit for functional inspection and testing
• Impromptu Service Calls – We offer fast response time and service turn-around time for instruments without PM coverage.
Calibration and Validation
Asia Mattelab offers professional service in calibration of your equipment to ensure they give accurate and reliable measurements results. We use national or international traceable reference materials or standards for our calibration services. Certificates are available for instrument audits if required.
In summary, Asia Mattelab professional service supports each and every of our valued customer with the expertise that is needed for your instruments’ consistent optimization and long term maintenance. Our Professional and Excellent Service is our key value proposition to you.
"Equipment you can count on. People you can trust."